Terms and Conditions for Wayne ApS

Wayne ApS
VAT: 39572605

Bjødstrupvej 6G

8270 Højbjerg

Denmark

Phone: +45 22841698

Shipping video in Danish:

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Shipping:

Shipping in Denmark is free.

Shipping fee in the rest of the world is only DKK 130

We use DAO and Postnord when shipping within Denmark.

Payment

Wayne ApS accepts online payments with the following credit cards Visa/Dankort.
Payment will only be deducted from your account when the physical item is shipped not when the order is created.

All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Wayne ApS uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Anyday payment:

With Anyday you can pay over 4 months. You pay the first installment when the item is delivered, and the remaining amount is paid over the following 3 months. Simply select Anyday as your payment method. If you do not have an Anyday account in advance, you will be directed to approval and creation before you can complete your purchase. Anyday is free for you as long as you pay on time. With Anyday you get an account that you can use at all webshops that offer payment through Anyday. Read the terms for Anyday here:

https://www.anyday.io/terms-conditions/shopper

Delivery and Shipment

The delivery time for your order is normally 1-3 days.

Wayne ApS uses DAO - Pakkeshop for shipment of your ordered items.

Freight cost is calculated from the weight of the items.

If you regret your purchase (Withdrawal)

Wayne ApS offers a 14-day full refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail about mormorandme@gmail.com . In your message, clearly make us aware that you want to use your right of withdrawal.

Condition of the item you have returned

You are responsible for the condition of the product, and for the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means that when the purchase is cancelled, you will receive a minor portion or none of the purchase amount refunded. It is up to Wayne ApS to evaluate the item's condition.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law.

Complaints regarding errors and defects must be reported to Wayne ApS in a reasonable time after the goods have been received. We consider a maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives the right to warranty if the items are handled improperly or unusually.

Wayne ApS covers return costs to a reasonable extent.

When returning, please contact us at:

Wayne ApS


Phone: +4522841698

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Wayne ApS, we need the following information:

. Name
. Address
. Telephone number
. Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with Wayne ApS, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees of Wayne ApS have access to the information recorded about you.

The data manager in Wayne ApS is: Kristian Djurhuus.

We do not store and transmit customer information encrypted.

As registered with Wayne ApS, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact mormorandme@gmail.com .

Cookies

On www.mormorandmeshop.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay's payment service solution:
https://pensopay.com/more/consumer protection/

Complaints

Complaints about product can be sent to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commission's Online Complaints Platform.
ec.europa.eu

When complaining you need to denounce our email address, mormorandme@gmail.com, and the site, on which you made your purchase.